Role and Responsibilities

Customer Service Representatives interact with customers to provide and process information in response to inquiries, concerns and requests about products offered by Rural Media Group.

·         Directly responsible for customer retention.

·         Responsible for the fulfillment of client orders.

·         Ability to give general product information and recommendations.

·         Maintains a high level of customer service, while demonstrating a friendly and cooperative attitude.

·         Responds to customer inquiries/complaints promptly.

·         Ability to communicate clearly (written and verbal).

·         Obtains and evaluates all relevant information to handle customer needs.

·         Accurately perform customer verifications, process orders, update records, resolve issues, etc.

·         Maintains customer database.

·         Ability to pleasantly handle unpleasant customers and not take customer complaints personally.

·         Keeps detailed records of customer interactions and transactions (inquiries, comments, complaints), so other   Customer Care   Representatives may be able to follow up/continue conversations with the customer.

·         Communicates and coordinates with internal departments.

·         Monitors inventory levels.

·         Ensures orders are filled accurately and efficiently; and prepares orders for shipment.

·         Processes incoming material for receipt into inventory and checks quality of product.

·         May perform other duties as assigned.

Key Competencies

·         Excellent verbal/written communication skills.

·         Ability to multi-task.

·         Great organizational and time management skills.

·         Attention to detail and accuracy.

·         Customer service orientated.

·         Adaptability and stress tolerant.

·         Must be a self-starter and take initiative.

·         Dependable and a team player.

·         Excellent in taking direction from supervisor or senior staff.

Qualifications, Education and Skill Requirements

·         High school diploma, general education degree or equivalent required.

·         1-2 Years of continuous experience working with customers.

·         Knowledge of customer service principles and practices.

·         Ability to deal with clients and staff in a professional manner.

·         Must have the ability to successfully handle several requests and projects simultaneously.

·         Able to prioritize and schedule work accordingly.

·         A self-starter and team player is a must.

·         Applicant must be a strategic thinker, detail oriented, outgoing, organized and efficient.

·         Proficient in Microsoft Office (Outlook, Word and Excel).

·         Ability to type 50+ wpm.

·         Shipping experience a plus, but not required.

·         Must be able to lift/load 30-75 lbs.

 

Application Requirements: Send a resume, cover letter and salary requirements to job@rfdtv.com.  No phone calls please.

****No third party inquiries****

Closing Date: February 24, 2012.

EEO/AA Employer