Summary: RMG is looking for a qualified person to provide high-quality and effective IT service to our employees and business partners. The IT Support Specialist will provide technical support for desktop, application, printer and phone usage. This position identifies and troubleshoots problems relating to PCs/MACs, applications and basic network communications, and trains users in basic computer skills via telephone, remote desktop or email.
Duties/Requirements:
- Involves providing technical support to employees and business partners, by phone, email and in person. May require additional face-to-face interaction to troubleshoot and resolve issues.
- Possibly handles issues escalated from other team members.
- Solves moderately advanced problems relating to technical hardware, network connectivity and application issues.
- Excellent customer service skills with the ability to deal with matters in a professional and friendly manner to provide a high-level of support, and satisfaction, in every interaction. Always putting the customer first.
- May be required to participate in on-call duties and carry a cell phone.
- Excellent interpersonal skills and ability to assist and share knowledge with other members of the team.
- Will play an essential role in the monitoring, managing and advising on software licenses and IT assets.
- Work as part of a close-knit team with a strong work ethic and positive attitude while handling multiple projects with strict deadlines.
- Installing and supporting a wide variety of software.
- "Own" problems and see them through to completion, while keeping parties involved at all stages. Document solutions and ensure others are informed of changes and developments.
- Ability to handle emergency/urgent situations in a calm and directed fashion.
- May be required to attend meetings to share information regarding IT changes and developments, as well as gather information about future needs of the project.
- May be responsible for other duties as assigned.
Qualifications, Education and Required/Preferred Skills:
- Minimum of two (2) years of technical support experience with superior customer service.
- Associate Degree or IT related diploma, preferred.
- Must have advanced experience with Windows XP - 7 OS, in a business environment supporting MS Office Suites.
- Must have knowledge of standard network protocols such as TCP/IP, DHCP, WINS and DNS.
- Must have working knowledge of microcomputer hardware and troubleshooting techniques.
- Must have working knowledge of basic Active Directory and Exchange Server functions.
- Experience supporting laptops, PDAs and wireless devices required.
- Familiar with remote access tolls and call tracking software required.
- Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
- Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.
- Excellent written and verbal communication skills.
- Strong attention to detail and deadline oriented.
- Strong teamwork and interpersonal skills.
- Availability to be on-call for serious problems during off-shift hours is required, with the ability to respond within a 30-minute timeframe when on-call.
- Ability to write reports, business correspondence and procedure manuals.
This position involves the following skill set:
- Data Communications
- Operating Systems
- Windows DEsktop - XP - 7
- Windows Server - 2003 - 2008
- Mac OS
- Hardware
- Network Infrastructure
- PC Compatible Hardware
- Apple Macintosh
- Physical Requirements:
- Able to lift/carry eighty (80) pounds of equipment; etc.
Inquiries: jobs@rfdtv.com - NO PHONE CALLS
Application Requirements: Send a resume, cover letter and salary requirements.
Closing Date: February 28, 2012
Please no 3rd party inquiries.
EEO/AA Employer
