THE AMERICAN TICKETS FAQ - 2017
Find out answers to your questions about attending THE AMERICAN at AT&T Stadium. The following information is provided by AT&T Stadium guest services. See more information here or call AT&T Stadium at (817) 892-5000.
AT&T Stadium is committed to serving guests with disabilities. Our facilities are fully accessible and we provide a wide range of services and amenities for guests with special needs.
AT&T Stadium is designed with accessible parking, accessible vehicle drop off and pick up areas, power assisted doors, restrooms, concessions, water fountains, ATMs and seating areas. Guests can receive more information by visiting one of our Guest Services Centers located on the concourse behind Sections 219, 244, 420 and 451. For questions regarding ADA ticket information, please contact Cowboys Ticket Sales at (817) 892-4400.
Bag Policy - Click here for more info on the bag policy.
Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.
Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:
NFL approved bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." The bags may be hand-carried or have a shoulder strap. (Officially licensed NFL team logo clear plastic tote bag measuring 12" x 6" x 12" will be available through club merchandise outlets or at nflshop.com).
One-gallon clear plastic freezer bag (Ziploc bag or similar).
Small, one compartment, clutch bag that does not exceed 8.5" x 5.5", with or without a handle or strap. This can be carried separately or within a plastic bag.
An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
We strongly encourage fans to limit the number of items they bring with them to the stadium on game day.
All bags are subject to inspection upon entry and are subject to additional inspections within the stadium.
Compact Cameras (still only) are permitted inside AT&T Stadium as long as their use does not interfere with the event or other guests' enjoyment of the event. Video Cameras, tripods, monopods and cameras with a lens longer than 3" (detachable or non-detachable) are prohibited inside AT&T Stadium.
Cell phones are allowed in the stadium as long as their use does not interfere with other guests' enjoyment of the event.
AT&T Stadium is equipped with public elevators at the following locations:
- Entry A, E, F, K (Club and Suite guests only)
- Main Concourse behind Sections 203, 217, 228, 242
- Mezzanine Level behind Sections 304, 317, 329, 342
- Upper Concourse behind Sections 405, 418, 437, 449
Passenger elevators are for the priority use for guests, especially guests with disabilities and mobility challenges. Guests are not allowed to ride on freight elevators unless they are specifically escorted by a member of stadium management. Some elevators are used to move the media and coaches and will periodically be taken out of service for this purpose. To ensure the safe and efficient operation of the elevators, guests must follow the directions of the elevator operators and the elevator lobby attendants.
There are five (5) First Aid locations at the stadium where medical treatment is available:
Event Level - Northeast Tunnel
Main Concourse - Behind Sections 219 and 244
Upper Concourse - Behind Sections 420 and 451
Emergency Medical Technicians (EMTs) with Automatic Emergency Defibrillators (AEDs) are also positioned throughout the stadium and ready to respond to emergencies.
Guests needing medical assistance are encouraged to contact a nearby event staff or security staff member. Guests needing assistance may also call the Guest Services Hotline at (817) 892-4161 or using our Guest Text Messaging Service by texting to 69050, type the word STAR, followed by a space, and their message.
A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests are asked to supply their own wheelchair if they need one for the duration of the game. Guests may arrange for wheelchair assistance by contacting an event staff member at any entrance. Guests needing assistance after the event should contact an event staff member, security personnel or visit one of the Guest Services Centers located on the concourse behind sections 219, 244, 420 and 451. Guests in Suite and Club areas should contact the Concierge staff on their level to request a wheelchair escort or additional assistance.
Wheelchair and Companion Seating
AT&T Stadium provides wheelchair and companion seating with enhanced sightlines on all levels. Be advised that AT&T Stadium personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seats. For event day assistance and seating relocations, contact an event staff member or visit the nearest Guest Services Center located on the concourse behind sections 219, 244, 420 and 451.
Will Call is available at AT&T Stadium Ticket Office locations at Entry A on the northeast side of the stadium and at Entry F on the southwest side of the stadium. Will Call ticket windows open three (3) hours prior to most events. To claim tickets at Will Call, a photo ID and the credit card used to purchase the tickets must be presented. Only the account holder of record may pick up tickets. A person other than the account holder may pick up tickets from Will Call provided that they present written and signed authorization from the account holder along with a copy of the account holder's photo ID.